Owner Resources

Residential Property Management

• What type of reports do I get and how often?

  Reports are on demand as well as sent out monthly. We can customize them to your needs and wants. Just let us know what you would like to see to better help preserve your asset and maximize your income.

• How soon can you start managing my property?

  Immediately! We will help analyze your investment, make recommendations, and move as quickly as you would like. We can also help you plan for the future.

• What types of properties do you manage?

  We manage single-family, condo, townhome, and multi-unit residential properties. We also manage commercial and homeowner associations (HOAs).

• Are you a licensed property manager/real estate brokerage?

  Yes, we are fully licensed and accredited for the areas we operate.

• Do you have references?

  We have many references. Please call us to start a conversation about our services. 630.912.8742

• How many properties are you managing?

  We manage many properties across all aspects of residential, commercial, and association.

• How long have you been in business?

  We have been involved in real estate and real estate management since 2011.

• Do you have electronic and automated systems set up? E.g., online portal

  Yes, we like to think we employ the most up-to-date technological software and systems to provide the best value and experience to our clients.

• How often do you check in on tenants and properties? Do you do an annual walk-through? Is the cost included in the monthly management fee?

  We check on our properties and tenants frequently, and inspection reports and walk-through reports are available through our systems to owners, tenants, residents, and board members.

• Who keeps the security deposits?

  Regulations require security deposits to be held in a separate trust account. We abide by all local and federal laws.

• Will you advertise and show a property while it is occupied, or do you insist on properties being vacant before you will start advertising them for rent?

  We can arrange for listing a residential property prior to vacancy.

• How long does it take for an eviction?

  It really depends on the situation and location of the property. Please call for a more detailed conversation about this topic. 630.912.8742

• How long does it take you to turn a property around between tenants? Can you do it in 24 hours, or does the owner have to lose weeks to a month of rent every time a tenant change occurs?

  This depends on the state of the property once we have access and the work involved. If you have a property that needs considerable work right away, please call so we can take a look at it immediately. 630.912.8742

• Do you conduct credit and criminal background checks on prospective tenants?

  We use several professional nationwide service providers to layer a thorough view into an applicant's financial and criminal background. Please call for more information on this subject. 630.912.8742

• What is your philosophy on getting properties rented? Do you try to get top dollar and raise rents aggressively, or do you prefer more of a value play?

  We will make a recommendation based on our experience and property features, seasonality, etc., but ultimately, we will first follow the wishes of the owner.

• Do you take photos of the property before and after moving in and out?

  Yes, a detailed property inspection report is necessary and completed at each property transition point. Please see our blog post and video on Residential Move In and Move Out Inspection Reports - https://www.napervillepropertymanagementinc.net/blog/residential-rental-management-why-do-a-move-in-or-move-out-inspection

• Do you take photos of the repairs by vendors or handymen?

  Before and after photos are typically offered to owners.

• Do you offer a tenant placement guarantee? i.e., if the tenant is evicted or moves out before the lease term is up, will the property manager find a new tenant for free?

  Our screening processes are one of the most effective and thorough in the industry, based on the experience of +400 property management staff over almost 20 years of experience placing 1000s of tenants to ensure we are placing the most qualified residents in your home. However, sometimes unforeseen things happen, and we do offer a protection plan. Please call for details and conditions apply 630.912.8742

• How do you handle tenant calls for repairs? Do you try to solve the problem before sending out a repair person?

  This depends on the repair and whether a licensed technician is necessary.

• Do you establish a threshold dollar amount on repairs above which you always call the owner?

  Yes, to achieve a balance between over-communicating and financial management and transparency, we decide on a threshold for each property.

• Who do you use for repairs? Electrical, plumbing, appliances? Do you have a handyman that they try to use for most repairs, or do they use outside vendors?

  We always try to limit the cost of repairs for an owner, but if the repair needs to be done by a licensed technician, we will refer the work.

• What is your turnaround time on phone calls, texts, and emails received from the owner?

  We will respond quickly. Simply engage with our team to judge for yourself.

• If the rent is lower than the market price, what is your advice to bring the rent to the market price?

  These suggestions would depend on the property, location, competitive offerings in the area, etc. We have decades of experience in managing our own properties and can sit down to discuss your rental portfolio.

• Are you experienced in Section 8 tenants and properties?

  Yes, we have accounts with these governing bodies and have tenants as part of the programs.

• How much advanced notice do you provide the current resident prior to your team conducting the initial property assessment?

  We follow local, state, and federal regulations.

• Can you assist in utility setup for my property? If yes, what, if any, cost is associated with this service?

  Yes, and we offer an assist program for the tenants themselves.

• Is the cost associated with the tenant screening process included in the tenant placement fee?

  We do offer a leasing-only service for owners who wish to continue to self-manage but need help screening tenants. Please call for details or to review our management contract for all applicable fees: 630.912.8742

• During the advertising process, if the property is syndicated to any additional sites, am I, as the owner, charged for that?

  No, this is part of our service. We also list every property on the MLS to reach independent leasing agents.

• What kind of owner reserves does your company require per property?

  Depends on the property.

• What is the average length of time a resident stays in a property once your team places them in the home?

  Tenant leases typically last for years.

• Do you accept tenants with a previous eviction history on their housing background?

  Screening criteria are determined through meetings with each owner. However, typically, tenants with a prior history of failed payments are denied.

• How do you handle maintenance requests from residents?

  Requests are submitted and time-stamped in the portal, and the maintenance process takes over. For details, please reach out at 630.912.8742

• How do you handle maintenance requests from owners?

  Requests are submitted and time-stamped in the portal, and the maintenance process takes over. For details, please reach out at 630.912.8742

• Is there a specific dollar amount that your office will do maintenance repairs without notifying the owner before proceeding with the repair?

  This is part of the maintenance threshold discussed and agreed upon with each owner.

• Is there a minimum charge for maintenance visits?

  There is no minimum charge, and it depends on the work needed.

• What is your procedure if a tenant does not pay rent?

  We follow a standard procedure to abide by all local, state, and federal laws to communicate with the tenant in this situation. Please call for more details: 630.912.8742

• What services are included in your tenant leasing fee?

  The tenant leasing fee covers thorough screening, a communication platform for all qualified and underqualified prospects, pet documentation and screening, typical listing photos, lease review and preparation, as well as electronic signing, etc.

• What does the property setup fee pay for?

  Upon the owner's sign-on, a full onboarding of the owner's property(ies) within our system will commence. This includes all document collection on the owner and each property, setting up the owner portal, preparing the resident portal if the property is occupied, and the initial property visit to review condition and compliance with rental regulations.

• How will I receive my rental payments?

  Your payments are issued each month, and full transparency is available through the owner portal to review any costs associated with a property.

• Do you require tenants to have rental insurance?

  Yes, this is required for the tenant, as well as the owner.

• Do the damage costs charged to the Tenant at move-out include all repairs, damage fees, and maintenance that the Tenant is responsible for?

  If the damage is beyond normal "wear and tear" as defined by local rental laws, the tenant will be informed of the condition changes to the property and billed. The move-in inspection report provided to the tenant is instrumental in communicating these charges and settling any disputes.

• Do you mark up maintenance items that are performed at the property? If yes, how much?

  We typically charge a 10% markup on maintenance. This is not a profit for us as it covers our costs of managing maintenance and repair with tenants, owners and employees or vendors.

• Does your company have a portal to log into to see all the info (ledger, documents, etc) pertaining to my property?

  Yes, we have an owner portal as well as a tenant portal, which provide a complete synopsis of costs and events for any property or portfolio.

• The tenant lease is currently in a month-to-month status. Do you recommend negotiating a lease with the tenant?

  Each situation should be reviewed independently, but typically, we would recommend that the tenant be on an official lease term.

Commercial Property Management

• What is commercial property management?

  Commercial property management is property management for structures such as office buildings, shopping centers, medical real estate properties, and industrial facilities on behalf of property owners. The primary goal of commercial property management is to ensure that the property is well-maintained, financially profitable, and meets the needs of its tenants. This could include lease negotiation, property maintenance and repair, rent collection, and managing tenant relations.

• What makes a good commercial property manager?

  A commercial property manager should have strong communication and organizational skills, the ability to prioritize and manage multiple tasks, knowledge of local real estate laws and regulations, a solid understanding of financial reports and financial management skills, as well as the ability to build and maintain positive relationships with tenants and vendors. They should also understand certain aspects of construction to be able to effectively identify areas of concern, communicate, and discuss any maintenance and repair issues with tenants and owners.

• What are typical commercial property management fees?

  Fees for commercial property management vary depending on the type of property, location, size, and even the level of services provided. The most common types of fees include a management fee, a leasing fee, maintenance and repair fees, as well as financial fees related to insurance, legal, or even marketing.

• What types of commercial properties can you manage?

  PMI Service Group can manage a wide range of commercial properties, including office buildings, retail and strip malls, industrial or warehouse space, mixed-use or medical spaces. We tailor our services to fit the property’s unique needs.

• What services are included in your commercial property management?

  PMI Service Group offers full-service commercial property management. This typically includes rent/assessment collection, financial reporting, vendor onboarding, management, and maintenance coordination. We can assist with budgeting and CAM recs, leasing and tenant communication, regular site inspection, and, of course, emergency response coordination. Custom agreements are common based on the owner's needs, property size, and/or complexity.

• How are your management fees structured?

  Fees are based on property type, size, and scope of services. Common situations can be a flat monthly management fee, a percentage of gross rental income, or project-based fees for capital improvement and oversight. PMI Service Group provides clear, upfront proposals with no hidden fees.

• How does commercial property management protect the value of a CRE investment?

  A good property manager will keep tenants satisfied, renew leases, and avoid vacancies. We also create a long-term capital expense plan with you to make sure your property is kept up to date. Scheduling preventive maintenance on a regular basis can avoid an expensive emergency repair when not expected.

• Do you provide after-hours or emergency services?

  We understand surprises can happen at any time of the day and offer 24/7 emergency response to ensure property safety and tenant satisfaction. Calls are fielded and troubleshot by our team, and the proper response is determined. When vendors are needed, they are dispatched promptly.

• How often do you visit the property?

  Property inspections are conducted regularly, typically weekly, monthly or quarterly, depending on our agreement. We also perform site visits as needed for maintenance follow-ups, leasing activity, or seasonal issues such as snow removal or landscaping, for example.

• Will I have access to financial reports?

  Absolutely. We provide monthly financial statements and also offer custom reports upon request. Standard reports are accessible at any time in the online portal. Owners and association boards also receive annual CAM reconciliations and budgeting support.

• How do you handle vendor selection and maintenance?

  We work with a network of licensed and insured vendors for all property services. All vendors are licensed and insured. Should you have a preferred vendor with which you wish to maintain a relationship, we can also work with any of your existing contractors. Vendor activity is monitored and reported by our team to ensure effectiveness, quality, compliance, and cost-efficiency.

• Can you help with leasing or tenant placement?

  Yes, we offer leasing services through a network of licensed local commercial brokers familiar with the area. This includes marketing the property, showing spaces, negotiating lease terms, and screening tenants.

• How do we get started?

  Contact us for a free property assessment and customized proposal. We’ll review your needs, walk your site, and prepare a plan that aligns with your operational and financial goals.